Poor Internet and Customer service

This is the worst service I have ever received when it coms to internet and when it comes to customer service. first of all when the internet goes down, you wait for days on end for it to come back. Then when you contact them to advise that you internet is down you also wait half a day or sometimes a whole day to get through to any agent. once you do get through to a agent they give you the same excuse every time. But when it comes to paying for the service every month they take the full amount with no compilation for the days that there was no internet. My internet has been off for 3 days now and for this month alone it has already been off for 5 whole days. Yet they will deduct payment for the whole month. I will recommend no one to ever switch to Webafrica or Vuma EVER!