1 reviews | Active since Jan 2010
Poor feedback regarding Fiber Installation - 2 Month Late
<p>I ordered a 100Mb fibre connection on the 6th Dec 2016 and have had little to no feedback from Web Africa. As a existing client for more than 6 years I shocked at the poor engagement and feedback.</p> <p> </p> <p>I understand we are dealing with Telkom (OpenServe) from whom I expect nothing but shockingly poor service but at least it would be good to know from Web Africa when I can expect to be connected.</p> <p>Last week my order was updated to reflect that the fiber service has been ordered from OpenServe surely after 2 months one should expect more than that.</p> <p> </p> <p>Web Africa please discussed the status with you OpenServe representative and provide me some status. My neighbours who selected Telkom as their ISP are being connected so do they receive prference since they signed with Telkom? </p> <p> </p> <p>I was told 4 to 10 weeks for installation and that time expires next week.</p> <p>Time for some customer service PLEASE.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah