poor due to disappoinmets

Good day, trust all is well.

I called WebAfrica on the 21st April asking them to fix my connectivity since I am not connected but instead I held for a good 30 minutes without a reply and I decided to send them an email which they responded by saying I should chat to them on whatsapp chatbot, on their whatsapp chatbot they take longer to respond and they are forever connecting you to their agent. The ISP is not effective and efficient in assisting its distressed customers and instead they will be closing their internet services after the 28th day not considering that the network was not available for a day or two. Everything on the router is green but there is no Wifi connected on any device in the household. I urge the organization to contact me ASAP regarding this or I will keep giving them no stars on their ratings. Contact number is: ***