Poor descision on 3rd party service providers: digital planet and RAM courier.
Spent probably R100 on a call trying to get hold of a consultant at digital planet telephonically. Literally drove from midrand to Delmas and no one answered.
Getting to the courrier, waited at my place the entire day for a delivery just to see on the parcel tracker that I was not at my place at 16:33. Well guess what I was in addition they never phoned me but wait there is more... they never phoned me from my intercom system... oh and wait there is even more the guard at the gate didnt even notice a RAM courier even though I instructed him to be on the look-out. This I see as blatent dishonesty.
Im utterly disappointed considering that I advised a friend to make use of webafrica.
Im also awaiting a call from Webafrica, opperational department, since this morning which I suppose is never going to happen.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah