POOR DELIVERY SERVICE VUMATEL

I have recently signed up a contract with Webafrica via Vumatel for uncapped fibre. I have received numerous messages from the Service Provider on commencement to make payment so they can activate my contract. Payment was done on the 1st October 2021, to date the installation has not been done. It is extremely difficult to liaise with an actual individual, you are prompted to use a cellphone website, with automated questions and responses, as a result there has been no progress and this is absolutely frustrating the service delivery is terrible.