Poor degraded client service if you cancel from Web Africa.

Phoned Web Africa a couple of times where I was put on hold for 30 min + and where the operators told me don't worry they will pick up and I was cut off each time. I opened 3 Tickets where 2 has just dissapeared without trace. The last ticket I logged shows reply within 48 hours but it was logged 09/04/2018 and still no reply even after I rep**** them and warned I will go to hello peter and the priority set to HIGH. It is now 8 days later after giving them sufficient time to contact me. I have cancelled my Fiber and the ISP part is cancelled for 1 May 2018 but they have not indicated I have to cancel the OpenServe part, that I done the Tuesday after easter weekend but now the Openserve part only cancels on 1 June 2018. This I want them to change this but to no avail, I have read that WebAfrica is hostile to users cancelling services and this I can see for myself.