Poor customer support and process

I reached out to webafrica customer support via WhatsApp and informed them that I would be moving residence and requires my fibre line to be cancelled.

They assured me that they would escalate it and have it sorted out as I mentioned that there is a webafrica llfibre line already installed at the new residential address.

After the first month of being debited, I reached out again and requested the line be cancelled. They then reassured that it will be canceled and I would need to cancel the debit order with my bank. I reached out my bank and stopped the debit order and yet I ma still receiving notifications of my services being suspended due to nonpayment and being told now the legal team would need to handover this to the credit bureau.

I moved residence to the end of Feb, and still being asked to pay for a service I have not used.

The only communication I get is via email, as the WhatsApp route is no help, ending in the same of process of them having to escalate.