Poor Customer Support and business ethics

You would think a company would be motivated and ensure that when an existing long-standing customer, with a perfect payment record, requests a line speed upgrade (which costs more money) the company would endeavor to implement the request as soon as possible and at least within a "standard time".

However, this is not the case with Webafrica. Even after multiple customer-initiated queries/support requests, the line speed upgrade has yet to be implemented even after billing the customer for the increased line speed.

The customer support used to be great and was the initial reason and reason for staying a loyal customer for an extended period. With support levels like this, it begs the question of why stay when there are similar offerings with other highly recommended companies with at times even lower costs for an equivalent offering?

Very disappointed with the service received and that I will likely have to spend more time and effort seeking another ISP to take over.