1 reviews | Active since Jun 2026
Poor customer support
I am completely disappointed with Webafrica's customer support lately after being with them for so many years. My fibre has not been connecting for almost 3 weeks now after they came to install for my neighbor and got my interent access disrupted. I reached out to support and they said they are aware of the issue later they asked me to reboot stating that it has been resolved. Now when I tell them it's still not working they ignore me and their AI keep apologizing on their behalf and trying to transfer me to an agent it's been 3 days of them ignoring me and my voucher will expire without being reimbursed yet I haven't used it much. This is day light ******* I want you guys to cancel this and find a better service provider because you've hurt me a lot this time I always trusted webafrica till now. R439 Is a lot in this economy and you guys are taking it lightly some of us work from home and I am tired of buying data while I paid for my monthly internet access I have never spent any month without paying for all this years.
Hi Kutlwano
We can hear how frustrating and exhausting this has been for you, especially after being a long-standing customer and relying on your connection for work. Being without service for this long, while also needing to spend extra on data, is not the experience we want for you.We’ve arranged for a dedicated support callback to urgently address your connection issue and walk you through the next steps with you. This will allow the team to properly assess the line following the recent installation activity in your area and ensure the root cause is fully resolved.We also want to make sure your concerns around the unused voucher and billing impact are properly reviewed. When the team connects with you, they will take ownership of this and guide you through a fair resolution.
Warm regards,
Webafrica Crew
Hi Kutlwano
We can hear how frustrating and exhausting this has been for you, especially after being a long-standing customer and relying on your connection for work. Being without service for this long, while also needing to spend extra on data, is not the experience we want for you.We’ve arranged for a dedicated support callback to urgently address your connection issue and walk you through the next steps with you. This will allow the team to properly assess the line following the recent installation activity in your area and ensure the root cause is fully resolved.We also want to make sure your concerns around the unused voucher and billing impact are properly reviewed. When the team connects with you, they will take ownership of this and guide you through a fair resolution.
Warm regards,
Webafrica Crew