RS
Richard S
1 reviews | Active since Jan 2015
08 Jun 2026, 14:40
Poor customer support
Still very disappointed with the current customer service from Web africa, I was charged double this month on my debit order and after queries the one consultant is saying they charged me for a router that was already payed in February, after that they said maybe I am behind a month. After reaching out to complaints department still no feedback and even no response on this previous post. I received a email to say couriers will come and pick up my router but I will not be giving a router to anyone because I do not have a reason why they want the router and still even on the mails no reply really pathetic
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Webafrica's replyOfficial
08 Jun 2026, 15:04ref#FRM51
Hi Richard
We completely understand why this situation feels frustrating, especially with the confusion around billing and the router collection. That’s not the clear, reassuring experience we want for you.Our team has emailed you with support details regarding the router clawback invoice and next steps. We’re actively working on arranging the router collection so we can resolve the related billing correctly. We can also confirm that we’ve received your reply, and our team will be responding shortly with further clarity on the charges.We truly appreciate your patience while we work to get this sorted for you.
Warm regards,
Webafrica Crew
Hi Richard
We completely understand why this situation feels frustrating, especially with the confusion around billing and the router collection. That’s not the clear, reassuring experience we want for you.Our team has emailed you with support details regarding the router clawback invoice and next steps. We’re actively working on arranging the router collection so we can resolve the related billing correctly. We can also confirm that we’ve received your reply, and our team will be responding shortly with further clarity on the charges.We truly appreciate your patience while we work to get this sorted for you.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 15:04
Official
ref#FRM51
Hi Richard
We completely understand why this situation feels frustrating, especially with the confusion around billing and the router collection. That’s not the clear, reassuring experience we want for you.Our team has emailed you with support details regarding the router clawback invoice and next steps. We’re actively working on arranging the router collection so we can resolve the related billing correctly. We can also confirm that we’ve received your reply, and our team will be responding shortly with further clarity on the charges.We truly appreciate your patience while we work to get this sorted for you.
Warm regards,
Webafrica Crew
Hi Richard
We completely understand why this situation feels frustrating, especially with the confusion around billing and the router collection. That’s not the clear, reassuring experience we want for you.Our team has emailed you with support details regarding the router clawback invoice and next steps. We’re actively working on arranging the router collection so we can resolve the related billing correctly. We can also confirm that we’ve received your reply, and our team will be responding shortly with further clarity on the charges.We truly appreciate your patience while we work to get this sorted for you.
Warm regards,
Webafrica Crew