POOR CUSTOMER SUPPORT

<p>I signed up with webafrica on the 19th of January 2017. I then cancelled my Mweb contract effective from 1 March after webafrica said it will be sufficient time to get me connected. (6weeks). </p> <p>Today is 1 March and my account should be active, except it's not. The service provider have not even installed the fibre line to my house. I informed webafrica of this and they said they are escallating the issue. A week later no response received so I phoned again. They then escallated it again apparently. It's now been three weeks and still no response. </p> <p>I phoned yesterday and they said they will now try to reach the service provider by phone... one day before I should have an active internet connection. I unfortunately lost the phone connection while speaking to them and since then couldn't again get hold of them. Tried phoning many times with no answer and even got in touch with a online chat agent who ignored me.</p> <p>Poor service and customer support! I decided to cancel my account with webafrica but it is abolutely impossible to get hold of the cancellations department. The only department who I could get hold of is the sales department but they couldn't do anything for me.</p> <p>I will simply need to reverse my debit order once it is deducted by webafrica and hopefully they will then contact me.</p> <p> </p>