Poor Customer Support

Poor Customer Support: My internet has been down since Saturday, 12/12 from +- 17h55 and counting. I made numerous attempts(calling ***, ***, email, *** , and 1 nerve away from driving to their office in Woodstock. All these communication platforms kept directing me to the WhatsApp BOT. The CHATBOT is not helpful. the BOT connected me to an agent(Amanda James) on Sunday, 13/12 morning(08:16am). She introduced her self and disappeared for 15minutes, 08:16am, I had to asked if she was still there. Her response at 08:16, "Good morning please hols I will check fo you", Yip with those spelling mistakes. 09h00am the BOT timed out automatically. ARRRRRRRRRRRRRRR and the situation is UNCHANGED at Sunday, 13/12 @11:39. Never heard from the agent again. The irony is that I just upgraded to the 50/1 setup and know all this nonsense is happening. Can a technical support person please contact me***) that can resolve this mess!!!!!!!! I work from home, just like many others, and depend on the internet service being available. Webafrica claims that their agents work on Weekends, but I sincerely doubt that.