Poor customer support

I've been with webafrica since 2018 and historically their service has been good however my most recent experience has been awful. Their what's app help center is appealing as I waited 2 hours on 15/01/21 after an entire day without internet just to speak to an assistant who could not find the problem, ended the chat and when I reconnected it, said that they were waiting for someone senior. On 16/01/21 I tried to chat to someone again only this time I never got the opportunity and after being prompted that someone would call back nothing has happened. Now I'm incurring huge data costs while paying a significant amount for my fibre.