Poor customer support

We have an Uncapped account with Webafrica for the last year. 3 times we have had our internet down for more than 2 weeks at a time, we did lodge tickets with them every-time, but these do not get processed, in the end we lodge a complaint directly with VUMA, then they sort the problem. Having your uncapped internet down for 2 weeks means that I lose half my months benefit of my account and thats R400 going nowhere for no service. Please sort this out, it cant be that difficult?