Poor customer service WEBAFRICA !!!!!!!!!

i am highly dissatisfied with the service from Web Africa. A month ago I lost my bank card and made a new bank card. I went to their portal to update my new card details, but I keep getting an error. I tried with a different card from a different bank and I got the same error. I went to my bank branch to report, and they confirmed it was on the WebAfrica side. I paid via EFT last month and my internet worked.

This month, my cards wouldn't go through again, and i paid via EFT. Now the consultant tells me that they do mot allow EFT payments and my money with be refunded in 5 working days I tried to enter 3 different bank cards and I am getting the same error. i am very frustrated with their service. Now i am without internet for i dont know how many days