Poor Customer Service & Internet Connection.

I have been a WebAfrica Client for about 2 years now. In the 2 years, I must say I've only been experiencing serious issues since about march. I have the Telkom LTE - Uncapped deal. In the last 2 months, I've been running at around 0.15Mbps, sometimes I run at 0.5Mbps which is an improvement but still extremely slow. I probably reboot my router 5 - 10 times a day because that's what their WhatsApp bot recommends.

Their customer services has been terrible. I wait at least 20 Minutes for their "WhatsApp Live Assistants" to start the conversation. Then after waiting 20 minutes for them to greet they wait 2 minutes for my response before ending the live chat. I sent in a email on the 8th of July to complain about running at 0.14Mbps and to this day (21/07/2020) I haven't received a response. I'm tired of the lack of service from both sides, I pay R899 for 0.15Mps speeds. I have since cancelled my service all together because it just isn't worth the money and effort I put in.