Poor customer service from Webafrica

On December 3rd, I made a payment through the online customer portal. However, on December 6th, my WiFi was terminated. I requested a refund, and I was informed that they would contact Vumatel. It is frustrating because Webafrica is responsible for the connection, while Vumatel only handles the infrastructure. It feels like the agents are just lazy and unwilling to do their job. It has been very disappointing.