TZ
Tee Z
1 reviews | Active since Mar 2026
05 Mar 2026, 19:06
Poor customer service from Webafrica
Never rated a business before but felt like creating an account and sharing my experience..
Worst service ever, it's been exactly 8 days since I paid to be reconnected and they have been taking me from pillar to post.. Do not waste your money with Webafrica.. Their customer care is useless, how can I not have a number to call? I have to talk to a person on WhatsApp who replies after an hour.. And they don't solve anything. They keep on saying it will take 24 hrs for the issue to be resolved. Now it has been 24 hrs x 8..
If you are considering Webafrica might as well donate that money to an orphanage. Atleast then you would have actually helped someone and not expecting anything in return..
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
06 Mar 2026, 08:28Hi Tee, thank you for taking the time to share your experience. We understand how frustrating it must have been to wait for your service to be restored after making payment, especially after reaching out multiple times for assistance.
Our records currently indicate that the service has been reconnected and is active. If you are still experiencing any issues with your connection, please feel free to reach out to us via direct message so that the team can look into this further and assist you. Your feedback is important and helps us improve the support we provide. U^
Webafrica's reply06 Mar 2026, 08:28
Official
Hi Tee, thank you for taking the time to share your experience. We understand how frustrating it must have been to wait for your service to be restored after making payment, especially after reaching out multiple times for assistance.
Our records currently indicate that the service has been reconnected and is active. If you are still experiencing any issues with your connection, please feel free to reach out to us via direct message so that the team can look into this further and assist you. Your feedback is important and helps us improve the support we provide. U^
Webafrica's replyOfficial
06 Mar 2026, 08:31Morning Tee. We completely understand how frustrating this has been, and thank you for taking the time to share your experience.
We’ve managed to locate your profile and have reached out directly to our Finance team to review your account and check the Telkom LTE systems, ensuring that any suspension is correctly lifted.
We’ve managed to locate your profile and have reached out directly to our Finance team to review your account and check the Telkom LTE systems, ensuring that any suspension is correctly lifted.
We are actively working to restore your connection as quickly as possible and will ensure you’re updated on progress. Your patience while we address this is truly appreciated. R^
Webafrica's reply06 Mar 2026, 08:31
Official
Morning Tee. We completely understand how frustrating this has been, and thank you for taking the time to share your experience.
We’ve managed to locate your profile and have reached out directly to our Finance team to review your account and check the Telkom LTE systems, ensuring that any suspension is correctly lifted.
We’ve managed to locate your profile and have reached out directly to our Finance team to review your account and check the Telkom LTE systems, ensuring that any suspension is correctly lifted.
We are actively working to restore your connection as quickly as possible and will ensure you’re updated on progress. Your patience while we address this is truly appreciated. R^