Poor customer service from Webafrica

Hi,

I am writing in because we are desperate. So far we have had really shocking service with Webafrica in porting our Telkom numbers to Webafrica.

Ms Carla Daniels promised to call me back Dec 17 when this was escalated??? Who does this. She emailed me on her last day to say problem with the application which was originally submitted 19 Nov. Why were we not told earlier. And it's unclear what is wrong with our application despite talking to Goolam Khalfe. He couldn't see the problem either. He promised a follow up with Ms Dawn Brunner but she also hasn't returned the call although he promised Friday.

Our one Telkom has been incorrectly ported to MWEB. Not sure how this could happen. And apparently now no numbers get ported until Jan 6.

Very disappointed we have been a customer for many years now! Our hands seem to be tied.

Can anyone assist?