Poor customer service from Web Africa

I have been having an issue with my line, it's 6 days now. they keep on saying they have escalated it to priority but no one is saying anything. This is 6 days of service that I paid for and am not getting any service.

I keep on talking to agent after agent but nothing, calls after calls nothing,

All they can say is "I understand your frustration , however the issue at hand is n Vumatel's side and we will need to await feedback from Vumatel directly as the issue is on the line" and when Vumatel call me they say that the line is up and runing and everything is ok on my end. The service is poor and i am not happy with it at all. 6 days of no service while when it comes to debiting theri money they dont take time at all. It looks like they dont care at all whether we get service or not, as long as they got their money. Now i want to deactivate my account they are coming with their rules that i have to pay what what. https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/

So So So angry with this.