Poor Customer Service

I dont think whatsapp bots are the best way to go about providing technical support. My Internet line has not been up since activation (probably due to @MetroFibre not fixing the dB reading on the line). It took me an entire hour and a half to set up my router through chatbot assitance. Chad was very helpful but i must say, the process needs to be relooked at. It is not the most feasible way to go about technical assistance. Secondly, please have SLA's in place with your infrastucture providers. I have not had anything near the speeds you promised on the R25Mbps line. My upload speed is currently 0.01Mbps which is far worse than me using a 3G card. Its only been my first week since activation. You have already sent me an invoice for a service I have not been enjoying.