Poor Customer Service

Attempting to cancel my Fiber connection as I am moving house.

Cancellation request initiated 1st of March for the service to end 31 March, but they say they will bill me for April as well.

They then say they issued me a router and that if I do not return it, they will bill me R999. I was never issued a router.

When trying to deal with a service agent (Rory) through their whatsapp chat service, he was unable/unwilling to answer my questions, and kept going round in circles asking we to confirm, even after I had been explicit in what I wanted.

Rory, then transferred me to another department without confirming if I wanted to be transferred, and without resolving my issue, and without answering my questions.

If I am erroneously billed by Webafrica, I will most likely need to lodge a ***** complaint with my Bank, and potentially have to open a case with the SAPS.

In short, Webafrica's customer service is shocking and I will not consider them as a service provider in future, and encourage friends and family to look elsewhere for an ISP.