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Natalia A
1 reviews | Active since Apr 2026
10 Apr 2026, 13:55
Poor customer service
Hi there, Just following up - we still do not have Internet connection. My chat reference was: #***, and the escalation reference is:
On the account it says it is not paid however we have paid all outstanding amounts.
We haven't had Internet for several days and no response from WebAfrica. Considering other ISPs because of the poor customer service.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
10 Apr 2026, 14:10Hello Natalia.
Thank you for following up and for sharing the reference details with us. We completely understand how frustrating it must be to remain without connectivity for several days, especially when you’ve already made a payment and are still not receiving service. That’s not the experience we want for you.
Thank you for following up and for sharing the reference details with us. We completely understand how frustrating it must be to remain without connectivity for several days, especially when you’ve already made a payment and are still not receiving service. That’s not the experience we want for you.
We’ve noted your chat reference #*** and the escalation regarding the account showing as unpaid. We’d like to step in and get this properly reviewed for you so we can identify exactly what’s causing the delay in restoration.
To assist you further and access your account securely, please send us a private message and confirm your registered email address. Once received, we’ll be able to pull up your profile, verify the payment status, and engage the relevant team to resolve the connectivity issue as a priority.
We understand the urgency here and want to make sure this is addressed as quickly and smoothly as possible for you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply10 Apr 2026, 14:10
Official
Hello Natalia.
Thank you for following up and for sharing the reference details with us. We completely understand how frustrating it must be to remain without connectivity for several days, especially when you’ve already made a payment and are still not receiving service. That’s not the experience we want for you.
Thank you for following up and for sharing the reference details with us. We completely understand how frustrating it must be to remain without connectivity for several days, especially when you’ve already made a payment and are still not receiving service. That’s not the experience we want for you.
We’ve noted your chat reference #*** and the escalation regarding the account showing as unpaid. We’d like to step in and get this properly reviewed for you so we can identify exactly what’s causing the delay in restoration.
To assist you further and access your account securely, please send us a private message and confirm your registered email address. Once received, we’ll be able to pull up your profile, verify the payment status, and engage the relevant team to resolve the connectivity issue as a priority.
We understand the urgency here and want to make sure this is addressed as quickly and smoothly as possible for you.
Warm regards,
Webafrica Crew
Webafrica Crew
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Natalia A's updateReviewer Update
18 Apr 2026, 11:45Dear Webafrica Crew,
Unfortunately, there was only one way to contact you, and that was here.
Thanks for your help, the Internet was connected within 2 hours.
Best, Natalia
Unfortunately, there was only one way to contact you, and that was here.
Thanks for your help, the Internet was connected within 2 hours.
Best, Natalia
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Natalia A's update18 Apr 2026, 11:45
Reviewer Update
Dear Webafrica Crew,
Unfortunately, there was only one way to contact you, and that was here.
Thanks for your help, the Internet was connected within 2 hours.
Best, Natalia
Unfortunately, there was only one way to contact you, and that was here.
Thanks for your help, the Internet was connected within 2 hours.
Best, Natalia
Webafrica's replyOfficial
20 Apr 2026, 09:46Hello Natalia,
Thank you for taking the time to share your feedback with us. We’re really glad to hear that your internet was successfully connected and that the issue was resolved. It’s always encouraging to know when our team is able to step in quickly and restore service.
We appreciate your patience throughout the process.
If you ever need any further assistance, feel free to reach out to us on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We’re really glad to hear that your internet was successfully connected and that the issue was resolved. It’s always encouraging to know when our team is able to step in quickly and restore service.
We appreciate your patience throughout the process.
If you ever need any further assistance, feel free to reach out to us on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 09:46
Official
Hello Natalia,
Thank you for taking the time to share your feedback with us. We’re really glad to hear that your internet was successfully connected and that the issue was resolved. It’s always encouraging to know when our team is able to step in quickly and restore service.
We appreciate your patience throughout the process.
If you ever need any further assistance, feel free to reach out to us on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We’re really glad to hear that your internet was successfully connected and that the issue was resolved. It’s always encouraging to know when our team is able to step in quickly and restore service.
We appreciate your patience throughout the process.
If you ever need any further assistance, feel free to reach out to us on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew