Poor customer service

Been struggling with no internet connection from the 6 of Feb and till today I don’t have connection. Every day I’m the one chasing after Webafrica, their customer service is very poor with agents that have no solutions. Now I’m being told their service provider Telkom will only get back to them after 7 days to give them an update

Im working from home and now resulting to buying data everyday and yet I paid my bill with Webafrica already. My Ref on: 113836…

I need this matter to be resolved as a matter of urgency or can my services be suspended and I get my refund