Poor Customer Service Experience with Webafrica - Exorbitant Fees and Slow Internet Speeds

I am writing to express my frustration with the level of service I have received from your company. I am a paying customer and I have been experiencing some issues with my ONT that needs moving. I was informed that I would have to pay a fee of R1725 - R2280 to have the ONT moved. This seems like a ridiculous amount to pay, especially since I was not the owner of the house when the ONT was installed.

I do not understand why I should have to pay a fee for something that is an inconvenience and could potentially be a hazard since it is located near the electric fence box. As a paying customer, I expect to receive better treatment and not be penalized for something that was out of my control.

Furthermore, I am paying for a 1000mbps download and 200mbps upload speed, but I have not been receiving anywhere close to those speeds. I have been on the WhatsApp chat with your customer service team for almost 2 and a half hours now, and I still have not received any satisfaction. When I asked to speak to a manager, I was refused and told that there was no one available to speak with me.

I am extremely disappointed with the level of service I have received from Webafrica. As a paying customer, I expect to receive better treatment and to have my issues resolved in a timely manner. I would appreciate it if someone could contact me as soon as possible to address these issues and provide a satisfactory resolution.