Poor Customer Service

Experienced a new level of worst customer service with this company! Network Provider installed the fibre and router at my property on 30 Sep 2021. The next day received an invoice for 10 days internet service from 20 Sep to 30 Sep 2021 and they debited my bank account! According to their website you only start paying after internet service is active (which they now has removed from their website)! I've returned the debit for the 10 day's service on my bank account and battling everyday since 01 Oct 2021 for them to credit my account in order for me to pay th e delivery fee and subscription for October 2021. My account is still suspended and I still has no internet service up until today! I hold forever when I call and the whats app agents escalate and transfer you from one dept to another. No manager has called me after several so-called "urgent manager call back".