Poor Customer Service

What an unprofessional bunch. My wifi was disconnected and I had been trying to reconnect. I spent all weekend trying to get a payment link and their bot kept saying be patient we will connect you.

Eventually Monday at 12:31 Nkosikhona just say I will be debited overnight. No information regarding how much needs to be paid, no information regarding whether I will be reconnected. I then ask these questions and all he says is 349. No clarifying anything. He was so hasty to answer, whatever he wanted to he didn't realise my service was suspended. He then says after almost an hour of back and forth he will escalate to someone else.

Such poor service!!! I also asked ir a reference code 3 times , which he blatantly ignored.

The customer service is frustratingly poor, not trained at all.