Poor customer service at Webafrica

I am writing to express my dissatisfaction with the service I have received over the past six days. My WiFi connection has been non-functional, and my attempts to resolve the issue through customer support have been unsuccessful. I have been repeatedly transferred between agents, and my calls have been disconnected without resolution.Despite my internet being disconnected, I have continued to receive payment demands from your company. Although I have been assured that the issue is being escalated, there has been no improvement, and I remain without an internet connection.The lack of effective customer support is highly frustrating. The automated responses on WhatsApp have been unhelpful. I have made eight payments and am requesting a refund due to the continued lack of service. Additionally, I intend to unsubscribe from your services due to the ongoing issues and the failure to adhere to company policy.This situation is particularly critical as my children rely on internet access for their school assignments. I urgently request that this matter be resolved. If there is no resolution by Monday, I will visit your offices in person to address this issue.