Poor customer service and unreachable for assistance

I have been upgraded to a new service and have been trying to obtain assistance through all the different channels provided by WebAfrica. The Whatsapp line is not a great service as it takes over 40 minutes of waiting with no agent to assist. I've submitted a email query and the query was just closed with a reply listing links to read. I've requested a call back on the telephone line after waiting for almost an hour for someone to answer, but nobody has called me back to date. I am disappointed in the customer service of this company.