Poor customer service and problem solving

I’m very disappointed at webafrica’s customer service. My internet connection got disconnected yesterday and no one has given me a solution thus far. They keep referring me back and forth between departments. Mind you I work from home, require internet connection and have been spending hours on their WhatsApp channel. Every agent keeps asking for the same details and give the same instructions. Reboot, reset, save login details, test WAN connection, nothing else. The BOT also malfunctions saying hi too many times. Why restrict communications to WhatsApp when it’s clearly not working? I spend hours on WhatsApp with the agents doing the same thing over and over again since yesterday.