Poor customer service and no response to problems

On Tuesday morning (26 Sept) I logged a ticket (no ********** ) for erratic/intermittent internet access after having issues with my fibre line dropping internet all the time (Have to reset CPE and router every time, but internet access drops again after 5 minutes or less). By Tuesday night, there was no indication that my ticket was being looked at, so I called the Call centre where I spoke to Brad. He reset the lease on their side (which is seemingly the only thing they can do on that side) and asked me to phone him back in an hour if this did not sort out the issue. The reset did not work, so I phoned him back. He was busy with another call, so indicated that he would phone me back. This never happened. Still frustrated, I added a comment to my ticket on Wednesday morning, but still no response. After this my internet access does not even stay active for a minute, indicating to me that the problem is getting worse. On Thursday I even went on to the live chat (to try another channel, hoping it would help). I asked Mikaela if this problem could be escaleted. Yet again, nothing happened and no one contacted me to get more info or to let me know that they are working on the issue.

What more do I need to do to get this problem solved? The last time I had a problem, it took them more than a week to sort out. I am extremely frustrated and fed up with this utter poor service. Even Telkom has been better at solving my problems in the past! If this is how they solve problems, I should start looking for another service provider and would definitely not recommed Webafrica to anyone.