1 reviews | Active since Dec 2011
Poor customer service and incorrect billing
I contacted Web Africa and requested my internet to be increased from a 10mbps line to 20mbps in November last year. I was debited the new total and after months of fighting Web Africa admitted they had forgotten to increase the line although I was debited for it. I have requested a credit for the months where I was over charged and it still has not been done.
We have spent hours on hold for Tech support, billing and managers and 4 months later still have not been able to have any communication with management or the credit resolved. I have never dealt with a more poorly run company and the lack of customer service is shocking, we are wanting to cancel our contact with them but are terrified they will continue billing us and we will not get our credit back.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica