Poor customer service and experience - payment taking 6-days to clear?????

I've placed a fibre order on 22 December 2022 with webafrica and have been following up on my order. Yesterday I was told that it takes 6-day for a payment to clear, therefore they cannot do the installation until payment has cleared on their side. By the look of things I will be switching to another service provider soon. What a horrible 1st time customer experience. Worse than Vox, that I'm trying to move from. Should have tried afrihost. Judging by my interactions with webafrica in the last 2-weeks, I will not be their customer for long if this is how they do business and treat their customers. They were quick to get me to sign the order, yet they cannot deliver on their services