Poor customer service and billing department

<p>I logged the first ticket with Webafrica 26 April 2016 for a double payment that was made. # ********** . This ticket was just deleted without contacting me. I logged a second ticket on the 01 June 2016. # ********** . I consultant conveniently calls me on the 03/ ********** , Friday afternoon after payments are made. I am told that because this was only brought now to his attention I will have to wait till the 10/06/2016 for the next lot of payments to go through. I was cheesed off but remained calm. Today I checked my account and no payment reflect. # ********** . you know what even worst is that a ticket should be closed by a satisfied customer not a *****et consultant trying to impress his/her boss by keeping the complaints hidden, unless it's the boss thta is closing it himself? Be this as may, I believe that a creditable business has ethics and values which clearly lacks here. I cannot and will not sponsor insolent performance and behaviour and will close my account with this service provider. </p>