Poor customer service

My fibre stopped working after it rained. I called Webafrica and they told me to reconfigure my router. I did so and it still doesn't work (surprise). They keep on telling me to switch the router off and on again, it still doesn't work. They insist that the problem is on my side and refuses to send a technician. They are only the middle-man and I am paying them for a service, which they are not providing.