Poor customer service

<p>On 01/04/2016 I app**** to WebAfrica for a fibre line because the ADSL line I had with them was too slow due to an overloaded exchange. They told me it could take about a month before the install will happen. After not hearing anything about the install after about 8 weeks I phoned in and they said that the turnaround time could take up to 10 weeks due to Telkom delays. So I patiently waited and still nothing. I then contacted the call centre on multiple occasions after the 10 week waiting period and I was told the same thing everytime that it is Telkom delaying and that I would receivce an email within 48 hours from the technical team informing me on what was happening. I didn't receive one email and I still don't have a fibre line installed after almost 16 weeks</p>