Poor customer service

Good day

I would like to share my experience with Webafrica with using the fibre service Vumatel. I have been with no service from the 5th of this month till today and the only response I am getting is that they are looking into my outage. The last agent informed me that they no longer offer fibre services in Khayelitsha and there are multiple people connected using their service. I would like a refund of my R800 as using their services for work and this is affecting my work as having to spend more on buying data.

Regards Apiwe Mange