Poor customer service

It's been 3 weeks without connection and webafrica has no sense of urgency to push Vumatel to resolve our matters.

What's worse is that we incur additional costs due to having to travel to the ofiifce and buying data when we get home and yet month end WebAfrica will deduct the full premium.

They have been saying same thing for the last 20 days plus days ; "our faults team are working on it" "we sent an escalation to Vuma"

Poor customer service