Poor customer service

I tried calling the billing department 4 times on the 02 November 2015 and had no response as I was concerned about my debit order that was not deducted from my bank account. I later decided to make a payment via EFT and submit the Proof of Payment. I also called the 0860 number twice this morning and spoke to consultants on the ADSL support line as the automated system replies \ our billing department is available between 6 am and 6 pm"when choosing option 3 at 08:04 am. I made it clear to these consultants that I need to speak to someone from the billing department. i was transferred by the first and waited 16 minutes before redialing and speaking to the second consultant at ADSL support and asking for a consultant from the billing department to contact me ASAP. I'm still waiting on someone to contact me. I've sent emails which they refer to as tickets as there is a constant error message and does not let the emails go through and their website. How frustrating. I have app**** for a cancellation of this service as the customer care service is clearly not a priority for this company. """