Poor customer service

I am very disappointed with this company, I ordered for fibre to be installed as I moved offices,I paid R250 for activation of my package, they sent openserve technicians to install at the premises,the technicians came on Friday and said they are having trouble accessing the fibre boss outside,they will come back on Monday,did they come back,absolutely NOT! I had to communicate with them (webafrica) on WhatsApp since you can't even get their landlines on Google,the lady I spoke to on Wednesday ( Kuhle Qweleni) was wonderful,she reassured me and said to give them atleast 24-48 hours, now on Friday I spoke to a very rude agent called Siseko on WhatsApp and they told me to stick to Frogfoot since I am being impatient and getting frustrated, how can I not be frustrated when I ordered the fibre 15 days ago?You tell me to shove it and stick to your competitors?do you even know why I switched?because it's not your business you are suggesting competitors instead of resolving the issue?This guy need to be taught proper client management!