KS
Keitumetse S
1 reviews | Active since Jul 2025
12 Aug 2025, 11:47
Poor Customer Service
Hi I reached out to webafrica needing help to solve my internet connection issue this morning I waited almost two hours for an agent to assist me and the agent Aamariya Martin finally offered me assistance at 11:31but less than 5 seconds of asking me what I need help with Aamariya Martin ended the chat at 11:31 . She didn't even give me a chance to respond. Now I had to request another agent and having to wait longer for an available agent to assist me .
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Keitumetse S's updateReviewer Update
14 Aug 2025, 10:10Morning again. My internet issue still hasn't been resolved. I'm busy buying data non stop because I'm working from home whilst I made my wifi payment for vuma internet service but I still have no connection. I need my problem solved immediately. I can't keep buying data when I had paid for my WiFi. The whole reason for getting unlimited wifi is to avoid buying data . WEBAFRICA NEEDS TO FIX MY CONNECTION ISSUE AS SOON AS POSSIBLE!!!
KS
Keitumetse S's update14 Aug 2025, 10:10
Reviewer Update
Morning again. My internet issue still hasn't been resolved. I'm busy buying data non stop because I'm working from home whilst I made my wifi payment for vuma internet service but I still have no connection. I need my problem solved immediately. I can't keep buying data when I had paid for my WiFi. The whole reason for getting unlimited wifi is to avoid buying data . WEBAFRICA NEEDS TO FIX MY CONNECTION ISSUE AS SOON AS POSSIBLE!!!