MJ
Mthunzi J
1 reviews | Active since Dec 2017
06 May 2026, 11:57
Poor Customer servic...
Poor Customer service, also their communicate method is not ideal when dealing with billing issues
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Replies (1)0
Replies (1)
Webafrica's replyOfficial
06 May 2026, 12:41Hi Mthunzi,
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to feel unsupported, especially when dealing with billing matters where clear and direct communication is essential. This is not the experience we want for our clients.
Your comments around customer service and communication methods are noted, and this feedback will be shared with our Service Quality Team for review and improvement so these gaps can be addressed. We’d like the opportunity to assist further and ensure your billing concerns are properly looked into.
If you still require assistance, please reach out via a private message on Hello Peter with a brief description of the billing issue, and we’ll gladly help take this forward.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to feel unsupported, especially when dealing with billing matters where clear and direct communication is essential. This is not the experience we want for our clients.
Your comments around customer service and communication methods are noted, and this feedback will be shared with our Service Quality Team for review and improvement so these gaps can be addressed. We’d like the opportunity to assist further and ensure your billing concerns are properly looked into.
If you still require assistance, please reach out via a private message on Hello Peter with a brief description of the billing issue, and we’ll gladly help take this forward.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 12:41
Official
Hi Mthunzi,
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to feel unsupported, especially when dealing with billing matters where clear and direct communication is essential. This is not the experience we want for our clients.
Your comments around customer service and communication methods are noted, and this feedback will be shared with our Service Quality Team for review and improvement so these gaps can be addressed. We’d like the opportunity to assist further and ensure your billing concerns are properly looked into.
If you still require assistance, please reach out via a private message on Hello Peter with a brief description of the billing issue, and we’ll gladly help take this forward.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this feedback with us. We understand how frustrating it is to feel unsupported, especially when dealing with billing matters where clear and direct communication is essential. This is not the experience we want for our clients.
Your comments around customer service and communication methods are noted, and this feedback will be shared with our Service Quality Team for review and improvement so these gaps can be addressed. We’d like the opportunity to assist further and ensure your billing concerns are properly looked into.
If you still require assistance, please reach out via a private message on Hello Peter with a brief description of the billing issue, and we’ll gladly help take this forward.
Warm regards,
Webafrica Crew