Poor Customer experience

one of the first companies to make use of whatsapp as a platform to filter their clients out. this leaves the client frustrated when the boat cannot resolve an issue... I am extremely frustrated firstly at being sidelined and ignored on my request for correction of a cancellation... like don't worry about it , its your fault not ours and we will capitalize on this regardless of your request. I then received notice on the router which i would like to return but cannot due to timing and current location... do you think you can get a hold of anyone. Really bad tactics to enforce contractual agreements. I mean in the bigger scheme of things this tactic must be roping in millions from your deliberate customer off boarding process.