1 reviews | Active since Feb 2009
poor connection and speed not resolved over a month
i have been messaging, calling and interacting via the online chat about my constant loss of adsl connection which webafrica has confirmed being about 3 times per day for the entire october. speed is also down and i have sent results of speedtests etc. always told it is escalated and telkom will attend yet telkom has not been to my place but sends me an sms to rate their technician? my account is with webafrica so they need to sort this out. nobody even calls me to hear me out as im exhausted with typing out complaints that nobody looks at . i have the entire thread of mails etc if Mujeeb Brey is interested in looking at ?? why also take my money for October when i didnt get the service promised for that entire month...now its November and same story....
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah