Poor communication, very slow service, horrible client interaction via the only available option, i

Morning Quintin. Thank you for sharing your experience with us. We completely understand how frustrating poor communication and slow service can be, especially when support is limited to one channel. Your feedback is important and helps us improve where it matters most. 

We’ve managed to locate your profile and can see that our agents connected with you via WhatsApp and assisted with your Openserve fibre order. We’re pleased to confirm that your fibre line has now been successfully activated. 

Your experience has been noted and shared with the relevant teams, as it plays a key role in helping us improve our communication and overall service going forward. 

Warm regards,
Webafrica Crew