Poor communication Reference numbers don't mean anything Unable to comprehend in English

Hi  Pranesh. 

We get your frustration, especially when you feel the communication has not been clear and the reference numbers have not helped you get the clarity you need. That experience is not what we aim for, and we appreciate you bringing it to our attention. 

We can confirm that one of our Retentions agents did connect with you via chat, and the matter was escalated for further support under ***. The escalation is specifically to ensure your connection issue and concerns are reviewed in more detail and followed through properly by the relevant team. 

We also acknowledge your concern around communication clarity. We want to make this easier for you, so the team handling the escalation will focus on giving you clear, step-by-step updates in simpler terms so you always know what is happening and what the next step is. 

We are actively following up on this escalation to ensure it is not left unresolved and that you receive proper, understandable feedback until the issue is fully sorted. 

Warm regards, 
Webafrica Crew