Poor communication

I have been trying to cancel my subscription since 9am yesterday. The lady I spoke to telephonically told me that she can’t help I need to do it online.

There online system does not allow me to cancel even though there is a cancellation option.

There WhatsApp system has kept me holding on since 9:25 yesterday and I have not been helped. It keeps giving me this response:

“ Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.”

There communication line is very poor.