Poor Communication and support

Used their self service to switch from Cell C LTE to the new Telkom LTE Service because they said it's easy and hassle free: WORST MISTAKE EVER!!!

They Delivered My LTE to my home address without contacting me at all. The Service was not activated and the old service continued to run through 3 days of the new month, and i was Billed for Both Services... New Service got activated on the 3rd of the month..

I call their call center and was promised that they will contact me to arrange pick up of the OLD LTE device and they would cancel and credit the old service.... Old service got cancelled but no communication about picking up the old device and also no credit reflecting on my account.

9 Days Later and I have still not received any communication from them regarding the collection of the device or the credit for the canceled service.

and as I am Typing this I have been on the Phone for 17 minutes and have been on hold for 15 minutes.

***Also, They Opened a ticket when I asked for a reference number and received an email with a link to the ticket, the ticket was closed with no updates except for the original comment which only just said that the ticket was opened on my request.

Only reason I'm still staying with them at the moment is the Month to Month Deal ONLY. If i could find another Provider with the Same Deal I would Cancel within the blink on an Eye!!!