Poor communication and quality service🤦🏾♀️

I'm so frustrated with Web africa and to think that I once shared a good review about them really makes me sad. I haven't had any bad experience with them but now, I feel like they are letting me and most of their clients down with the poor service they are providing us with.

It's been over a week now, since we've had normal internet connection and today we just don't have any internet connection. Whenever you WhatsApp them, you wait forever for an agent who never shows up. When you try the live chat, the agent just leaves the chat without even talking to you and they send you a message that they "have technical problems, please try again later."

My issue is that I now don't even know where to escalate this matter and this is frustrating because I paid for fiber bt I don't have internet connection. So it means I paid for nothing