Poor communication and billing

I have been a Client of Webafrica for the past 4-5 years now. In that time I have decided twice to cancel my subscription due tot price as other fiber providers Tthat provides a cheaper option. Thus they provided me with a price check against there competitors, of which I was happy to take as it spear me all the hassle of changing service providers.

This year again I asked for a price checke and after a long wait with there not user friendly WhatsApp chat ONLY communication WHEN IT COMES TO PROBLEMS OF BILLING. Witch is frustrating as hell. They helped me with a price check and confirmed it. Only see the next month the wrong amount was debited from my account again. Thus I had to use AGAIN the THE ONLY WhatsApp communication to indicate that they debited me incorrectly.

The mistake was corrected and for the past 2 months i was paying only R499 now in September they have billed me again on the previous amount of R619. The WhatsApp consultant indicated to me that it will not happen again as long as I am a client.

How is this possible that they can not keep their billing up-to-date? I will be Canceling my service asap.

AS I WAS TYPING MY COMPLAITN I WAS ON THEIRE WAHTSAPP LINE FOR 20 MIN WAITING FOR SOME ONE TO CHAT TO ME.